Important Information

West Shore Village is in currently in a COVID-19 Outbreak
Effective September 30, 2022

West Shore Village, in consultation with the Region of Durham Health Department has established the following visitor and operational restrictions.
Visitors are requested to schedule their visit in advance. Please call or email to schedule your visit.
Visitors are required to:
  • Residents are entitled to Essential Caregivers. Visitors wanting to become an Essential Caregiver are required to submit an Essential Caregiver Designation form to be placed in the residents file.
  • Residents on Isolation are only permitted to one Essential Caregiver who must remain in effect for the duration of the isolation period.
  • General Visitors must preschedule their visit by calling 905-985-8660.
  • Pass active screening.
  • Reading and understanding West Shore Village’s current Visitor Policy.
  • Wear medical/surgical masks & Eye Protection throughout the visit.
  • Watch the following video on correctly wearing PPE.
  • Watch the following video on correctly taking off PPE.
  • Watch the following video on proper handy hygiene.
  • All visitors are required to submit to a COVID-19 Rapid Antigen Test prior to entry to the home.

Support Workers (Essential Visitor): An essential visitor who is brought into the home when there are gaps in services to perform essential services for the home or for a resident in the home.

Caregiver (Essential Visitor): An essential visitor who is designated by the resident and/or their substitute decision-maker and visits to provide direct care to the resident.

General Visitors (non-essential visitor): Visits to provide non-essential services (may or may not be hired by the home or the resident and /or their substitute decision maker); for social reasons (e.g., family members or friends) and/or a prospective resident taking a tour of the home.

Personal Care Service Providers (non-essential visitor): A personal care service provider is a person who is not an essential visitor and visits to provide personal services to residents such as hair dressing and nail care.

Absences: Please see our policy on Protocols for Resident Absences

Testing Policy:  Please see our Testing Policy.

Hard copies of policies and procedures are available upon request.

Thank you for your continued co-operation and support.
For more information, please e-mail or call 905-985-8660
Thank you in advance for your co-operation.