Important Information

West Shore Village, in consultation with the Region of Durham Health Department has established the following visitor and operational restrictions.
1. West Shore Village is restricting visitors to essential visitors only. Please note the essential visitor needs to have paperwork on file and included in the Resident’s Plan of Care. If you have not done this please email Courtney Wilkins, Director of Care as soon as possible to ensure that visits can continue.
2. Visitors are required to call and book an appointment time to visit. To book the appointment you must either call or email at least 24 hours in advance. We also request that you try and avoid booking your visit during meal times.
3. Visits will continue to occur in resident suites and staff will monitor visits
4. Each resident/suite can have a maximum of 1 essential visitor at a time.
5. Visitors are required to review West Shore Village’s visitors policy and will be required to attest to reading and understanding that policy, and agreeing to follow the policy within the previous 30 days.
6. Visitors will be continue to be required to be screened prior to entry.
7. Visitors must continue to wear medical/surgical masks throughout the visit and maintain social distancing requirements of 6 feet or 2 meters.
8. Visitors must not ‘visit’ with any other residents
9. Visitors must attest to watching the following video on correctly wearing PPE, within the previous 30 days.
10. Visitors must attest to watching the following video on correctly taking off PPE, within the previous 30 days.
11. Visitors must attest to watching a video on proper handy hygiene within the previous 30 days.
12. Visitors are not permitted in the common areas of the building, this includes the dining rooms, lounges and front porch.

West Shore Village is in the Grey (Lockdown) Stage
Effective April 9, 2021

To clarify current visitor restrictions; Visitations while in Outbreak:

Support Workers (Essential Visitor): An essential visitor who is brought into the home when there are gaps in services to perform essential services for the home or for a resident in the home.

-Any number of support workers may visit a resident in a home.
-Maximum of one support worker who is not a care provider per resident at a time. (for example: maintenance worker)

Caregiver (Essential Visitor):An essential visitor who is designated by the resident and/or their substitute decision-maker and visits to provide direct care to the resident.

-There can be a maximum of one (1) designated essential visitor per resident at a time.

General Visitors (non-essential visitor): Visits to provide non-essential services (may or may not be hired by the home or the resident and /or their substitute decision maker); for social reasons (e.g., family members or friends) and/or a prospective resident taking a tour of the home.

Personal Care Service Providers (non-essential visitor): A personal care service provider is a person who is not an essential visitor and visits to provide personal services to residents such as hair dressing and nail care.

Absences: Please see our policy on Protocols for Resident Absences


Thank you for your continued co-operation as we navigate this unprecedented time.
For more information, please e-mail or call 905-985-8660
Thank you in advance for your co-operation.